Refund policy

Please choose carefully, as refunds will not be offered for change of mind purchases or if you do not like the scent selected. We encourage all customers to read the fragrance descriptions provided before placing an order.

We take great care in the making and packaging of our products. All candles include safety and care instructions on the packaging to help ensure proper use and performance.

Refunds or replacements will only be considered for items that are deemed faulty. To request a refund, please email us at rusticradiance@outlook.com.au with clear photos of the product and a detailed description of the issue. All faulty claims will be assessed before a refund or replacement is approved.

Please note:

Original shipping costs are non-refundable.

If a return is approved, items must be returned at the customer’s expense and packaged securely to prevent further damage in transit.

We do not accept returns or issue refunds for items that are damaged due to misuse or neglect of care instructions.

We strongly advise against adding notes like “Authority to Leave” at checkout. If a parcel is lost, stolen, or damaged after being left unattended, we are not responsible and a refund or replacement will not be provided.

Refunds will be issued using the same method of payment used at checkout. If your order was paid for by credit card, you will need to provide the same credit card details for the refund to be processed. If you are unable to provide the same details, the refund cannot proceed in accordance with Australian legal requirements.

Thank you for supporting my small business and understanding our policies.